Delivery Policy
Please be advised that the official business days in Hanuot
store are from Sunday to Thursday. Fridays, Saturdays, holidays
and public holidays are holidays for all employees of Hanuot and
shipping companies.
Our first mission is offering you the best online shopping
experience, so we have facilitated shipping and delivery process for you because
your convenience is our priority.
Hanuot delivers your orders through the company's fleet , but it may
get help from other delivery companies or individuals at peak times to confirm
your service, and deliver your orders in a timely manner for you.
Hanuot's delivery method
is the delivering on the same day or another day depending on your geographical
area with the option of choosing the right time for your delivery at any time
during the day, week, or even during the month.
You can subscribe to get your selected products delivered
periodically (daily, weekly or monthly).
The commodity must be requested at least four hours before the desired
time of getting it, so that the delivery team can provide the commodity taking
into account the time of order(not late), and working hours of Hanuot store.
Besides, there are some commodities that require more than this time to be prepared,
and that can be up to one or several days depending on the product storage
location.
In the case of urgent orders, please contact our customer
service and we will do our best to help you.
Your
signature will be required on the invoice copy to confirm your receipt of the products
as indicated on the invoice. The request will be
delivered to the registered address in the order, and the signature of any present
person at this address is considered to be your receipt of the order.
If we arrive at the registered address and there is no one at
this address to receive your order, please contact our customer service to set
another delivery time, and the company
won't be responsible for any order exceeding 48 hours from the first date of order
delivery. Knowing that if you aren't available at the agreed time of
delivery twice, additional fees will be charged for delivery thereafter.
Delivery fees are SAR 25 for products in Saudi Arabia warehouse.
Note that products in Saudi Arabia warehouse aren't shipped outside Saudi
Arabia. The delivery fees for products shipped from Turkey are 11$(41.23 SAR),
and these products are shipped to most countries worldwide during 7-12 days by
TNT company or DHL company. Furthermore, there are products shipped from
various countries, and both shipping charges and shipping duration will appear in purchases
basket page according to the selected country.
Cash on delivery is currently available only in Saudi Arabia.
Free Shipping
Hanuot provides free delivery service of orders worth 80$ ,300 SAR.
Please contact us via the following email to know the shipping
cost for other countries:
manager@hanuot.com
DELIVERY SCHEDULE
We offer in the Kingdom
of Saudi Arabia the daily delivery
service of orders except Fridays and public holidays.
If the customer lives inside
Riyadh city and his order is from Saudi Arabia warehouse, he will get his
shipment within 24 hours.
But if he lives outside
Riyadh, he will get his shipment within 72 hours.
Important information about delivery:
The applicant is required to sign a document upon receipt of the
purchases.
Hanuot store guarantees you that the order will be safe from
theft and damage from the moment it leaves the store until the moment of
delivery. Hanout store isn't responsible for the product after signing the receipt
document.