Delivery Policy

Please be advised that the official business days in Hanuot store are from Sunday to Thursday. Fridays, Saturdays, holidays and public holidays are holidays for all employees of Hanuot and shipping companies.

Our first mission is offering you the best online shopping experience, so we have facilitated shipping and delivery process for you because your convenience is our priority.

 

Hanuot delivers your orders through the company's fleet , but it may get help from other delivery companies or individuals at peak times to confirm your service, and deliver your orders in a timely manner for you.

Hanuot's delivery method is the delivering on the same day or another day depending on your geographical area with the option of choosing the right time for your delivery at any time during the day, week, or even during the month.

You can subscribe to get your selected products delivered periodically (daily, weekly or monthly).

The commodity must be requested at least four hours before the desired time of getting it, so that the delivery team can provide the commodity taking into account the time of order(not late), and working hours of Hanuot store. Besides, there are some commodities that require more than this time to be prepared, and that can be up to one or several days depending on the product storage location.   

In the case of urgent orders, please contact our customer service and we will do our best to help you.

Your signature will be required on the invoice copy to confirm your receipt of the products as indicated on the invoice. The request will be delivered to the registered address  in the order, and the signature of any present person at this address is considered to be your receipt of the order.

If we arrive at the registered address and there is no one at this address to receive your order, please contact our customer service to set another delivery time, and the  company won't be responsible for any order exceeding 48 hours from the first date of order delivery. Knowing that if you aren't available at the agreed time of delivery twice, additional fees will be charged for delivery thereafter.

Delivery fees are SAR 25 for products in Saudi Arabia warehouse. Note that products in Saudi Arabia warehouse aren't shipped outside Saudi Arabia. The delivery fees for products shipped from Turkey are 11$(41.23 SAR), and these products are shipped to most countries worldwide during 7-12 days by TNT company or DHL company. Furthermore, there are products shipped from various countries, and both shipping charges  and shipping duration will appear in purchases basket page according to the selected country.

Cash on delivery is currently available only in Riyadh city.

Free Shipping

Hanuot provides free delivery service of orders worth 160$ ,600 SAR.

Please contact us via the following email to know the shipping cost for other countries:

 manager@hanuot.com  

DELIVERY SCHEDULE

We offer in the Kingdom of Saudi Arabia  the daily delivery service of orders except Fridays and public holidays.

If the customer lives inside Riyadh city and his order is from Saudi Arabia warehouse, he will get his shipment within 24 hours.

But if he lives outside Riyadh, he will get his shipment within 72 hours.

 

Important information about delivery:

The applicant is required to sign a document upon receipt of the purchases.

Hanuot store guarantees you that the order will be safe from theft and damage from the moment it leaves the store until the moment of delivery. Hanout store isn't responsible for the product after signing the receipt document.